Who are we?
Wilan Consultancy Ltd. is a unique company run by Gail and Robert, two experts in crisis management with over fifty years of experience between them!
“We have worked together on many incidents and have different but complimentary skills. Together we support clients, institutions, and the industry to offer help when you need it most. Wilan Consultancy Ltd. has been established for twenty years”
How can we help?
For clients we offer our expertise in the following ways:
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We offer bespoke training that bring experience direct to your staff, making the training come alive instead of just another PowerPoint presentation. We can answer questions and concerns without having to ‘Google the answer’ as we have probably experienced it ourselves. Robert and Gail are both qualified educators for adult learners.
On line training for senior leadership, responders, staff and crisis professionals in a number of topics. All current, unique and engaging and developed by an experienced digital content creator so that it is interactive and relevant to your teams. Our training can support induction, specific topic training and continued professional development.
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We provide unique guidance and training available for crisis communications and how to manage media interest. We support how to use templated press releases, how best to use social media and explore if using dark sites are appropriate for you
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Robert and Gail can offer help and coordination for your senior teams as a trusted guide during a response. Our expertise can be best utilised to advise on each stage of a response and ensuring best practice approaches for logistics, supporting a crisis management centre, search and recovery operations, identification, family assistance, repatriation and personal effects co ordination.
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We offer repatriation services by a team of qualified Funeral Directors with many years experience of overseas challenges and documentation as part of your crisis plans. We only work with people who understand the challenges of repatriation and are qualified to undertake it.
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To ensure you and your team are supported throughout the crisis event, Gail can offer post incident support for staff, clients and colleagues. Gail is qualified as a trauma counsellor and has many years experience on working through post incident phases.
Why Wilan?
Trusted & accredited by several professional bodies, we bring recognised standards to every crisis we manage.
We have worked with private clients in the following industries: banking and financial services, automotive, FMCG, aviation, airports, pharmaceuticals, publishing, higher education and sport and we are successful because we have vast experience of supporting clients during crisis and have real life in-the-field skills of attending and directing some of the most high profile incidents for several emergency organisations as well as for our own clients.
Read. Watch. Listen
Take a look at some highllghts of our work and where you can find it published.
Article on Thailand Tsunami published in Airport World
Interviewed for BBC Radio 4
Click the link to search for all Gail’s publications to date. New book coming in 2026!
You can also purchase Gail’s book ‘Fundamentals of Aviation Crisis and Emergency Management’ in the ‘Shop’ section of the website.
Recommended by:
“I have worked alongside Gail in the aftermath of several major traumatic incidents. She is right up there with the true genuine experts on trauma aftercare and has great insight to group and individual trauma. She is able to provide a high level of genuine care at a time when people really need it, along with the professionalism required to guide colleagues concerning their provision of practical and psychological trauma support post incident.” - Kevin Tasker (CCP)